PRIVACY POLICY

Effective date: September 10th, 2026

This Privacy Policy explains how Fit Plus ("Fit Plus," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website https://www.fitplusstudio.ca (the "Website"), create a member account, or otherwise use our services.

COLLECTION OF PERSONAL INFORMATION

We collect personal information from you when you inquire about our services, purchase our services, create a member account, join our mailing list, or otherwise voluntarily submit information to us. This personal information may include your name, address, birth date, telephone number, and e-mail address. If you create a member account, we may also collect your login credentials, account preferences, class or session history, and other information associated with your account.

Your payment information is submitted directly to our payment vendor and is never stored by us.

We automatically collect other information when you use the Website in order to improve the Website and analyze how it is used, including your IP address, browser type, operating system, activity on the Website, search string used to access the Website (if any), and related metadata.

USE OF PERSONAL INFORMATION

We may use your personal information to:

  • fulfill your purchase orders and manage your member account;

  • provide our services and customer support to you;

  • analyze how our services and Website are being used;

  • manage our business operations;

  • include you in marketing and promotional activities, from which you can opt out;

  • work with third-party service providers to carry out the activities outlined in this section; or

  • perform another function for which you have given consent.

DISCLOSURE OF PERSONAL INFORMATION

We will never sell or license your personal information under any circumstance. We may disclose your personal information to a third party where:

  • the disclosure is necessary to perform a function for which we collected the information;

  • it is necessary to manage our business;

  • you have previously consented to the disclosure, or would reasonably expect us to disclose the information for a specific purpose;

  • we are legally required or authorized to make the disclosure; or

  • we believe the disclosure is necessary to enforce our legal rights, prevent unlawful activity, report a suspected crime, prevent injury to life or health, or cooperate with a law enforcement investigation into suspected unlawful activity.

YOUR CONSENT

When you provide us with personal information, you consent to our collecting, using, and disclosing it for the purposes outlined in this Policy. We will ask for your express consent, or give you an opportunity to opt out, before using your personal information for marketing and promotional activities.

You may withdraw your consent for us to collect, use, and disclose your personal information for any purpose at any time by contacting us at info@fitplusstudio.ca. You may opt out of marketing and promotional emails using the unsubscribe link in every email. Please note that if you opt out or withdraw your consent, you may be unable to take advantage of certain services we offer, including maintaining your member account.

MEMBER ACCOUNTS

Creating a member account requires you to provide certain personal information and to set login credentials. You are responsible for keeping your account information up to date, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. If you believe your account has been accessed without your authorization, please contact us immediately at info@fitplusstudio.ca.

OUR SECURITY MEASURES

We use reasonable measures to protect personal information from loss, misuse, and unauthorized access. For example, we restrict access to our devices and accounts to authorized personnel, physically secure our devices, and destroy personal information when we no longer need it and are no longer required by law to store it. We cannot guarantee that our security measures will prevent information loss, security breaches, or unauthorized use of personal information, nor can we guarantee the security of information transmitted over the Internet or stored on Internet servers. We may store your information on servers outside of Canada, where it will be subject to the laws of the country in which it is stored.

YOUR ACCOUNTS WITH THIRD PARTIES

When you book or purchase our services online, you may be required to create or interact with an account through a third-party booking and payment platform (e.g., Momence or a similar service). Your booking and payment information will be processed and stored by that third-party provider. We do not store your payment information ourselves. You are responsible for keeping any such third-party account up to date, maintaining its confidentiality, and for all activity that occurs under it.

THIRD-PARTY ACTS OR OMISSIONS

We may use third-party service providers as outlined in this Policy and may provide links to third-party websites for your convenience. We are not responsible for the websites, privacy policies, or privacy practices of such third parties, including any disclosure of your personal information by them. Third parties may store your information on servers outside of Canada, where it will be subject to the laws of the country in which it is stored. Your use of third-party services and websites is at your own risk and subject to their own privacy policies. We encourage you to review the privacy policies of the third-party service providers we use, including:

a) Website host: Squarespace: https://www.squarespace.com/privacy

b) Payment vendor: Stripe: https://stripe.com/en-ca/legal/privacy-center

c) Payment vendor: Stripe via Momence: https://momence.com/webflow/documents/privacy-policy.pdf

d) Marketing email provider: Momence: https://momence.com/webflow/documents/privacy-policy.pdf

e) Email service provider: https://policies.google.com/privacy

COOKIES

The Website uses cookies (small data files) to collect anonymous traffic information about how the Website is used, accessed, and navigated. This information cannot, on its own, be used to identify you. Cookies are stored on your device and in log files for the Website. You may remove or block cookies using your browser settings, but this may affect your ability to use certain features of the Website.

CHILDREN AND MINORS

We direct this Website and our services toward people who are at least the age of majority in Ontario, or whose parent/guardian has otherwise consented to their use of the Website or our services. We do not knowingly collect personal information from individuals under the age of majority. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us at info@fitplusstudio.ca so we can remove it from our records.

CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the updated Policy on this page with a revised "Last updated" date.

HOW TO CONTACT US

If you have any questions or concerns about this Policy, please contact our designated Privacy Officer, Daniela Luchetta, at info@fitplusstudio.ca. We will endeavour to give you access to any personal information about you that is under our control upon request, and we will consider and respond to any complaints about our privacy practices or requests to amend personal information that is not up to date, accurate, or complete.